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WebCity of Austin's Oracle Customer Care and Billing (CC&B) System Description The City of Austin implemented the Oracle Customer Care and Billing system (CC&B) on October 2, 2011. This system is a flexible customer management solution that supports a utility industry's business objectives within a changing business environment. WebThe City of Austin Utility Contact Center and Online Customer Care are managed by Austin Energy. Customers call or go online to start, stop, or transfer utility services. Scan the number, type, and duration of customer contacts. Customer Satisfaction WebFor help with billing or managing your account, contact City of Austin Utilities Customer Care at 512-494-9400. Manage your utility account: Logging in: Online Customer Care Center Start/Stop/Transfer Water … flavonoids for tinnitus side effects